Privacy Policy

This Privacy Policy ("Policy") is issued by Turbo6D ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("User", "you", "your") who access or use the services available at turbo6d.cam, including sports betting, live casino, account management, customer support, and promotional activities.

Turbo6D is operated by an entity incorporated and licensed under an internationally recognised offshore regulatory jurisdiction. Our data processing practices are governed by our licensing requirements and the data protection standards mandated by that jurisdiction. We apply those standards in good faith to all users of the Platform, including users accessing from Malaysia.

This Policy sets out what personal data we collect, why we collect it, how it is used, who it may be shared with, how long we keep it, and what rights you have in relation to your data. We are committed to processing personal data lawfully, fairly, and transparently.

The following definitions apply throughout this Privacy Policy:

Turbo6D collects personal data across three broad categories: data you provide directly, data generated by your use of the Platform, and data received from third parties in connection with your account.

3.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, residential address, and contact number submitted when creating your account.
• KYC documentation: Government-issued identity documents (Malaysian MyKad, passport, or driver's licence), proof of address (utility bill or bank statement), and selfie-with-ID photographs submitted as part of identity verification.
• Financial data: Payment method details provided when making a deposit or withdrawal — including bank account details, e-wallet identifiers, or cryptocurrency wallet addresses. Full card numbers are not stored by Turbo6D; card processing is handled by our PCI-DSS compliant payment partners.
• Communications data: Messages, queries, and feedback submitted via live chat, email, or any support channel.
• Bonus and promotional data: Referral codes used or distributed, promotional opt-in preferences, and responses to surveys where voluntarily completed.

3.2 Data Generated by Platform Use

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, session duration, features accessed, bet history, wager amounts, game participation records, and login timestamps.
• Transaction logs: Full records of all deposits, withdrawals, bonus credits, and bet settlements associated with your account.
• Cookie and tracking data: Session cookies, security tokens, and analytics data as described in Section 9.

3.3 Data Received from Third Parties

• KYC verification providers: Identity confirmation results, fraud risk scores, and sanctions screening outcomes returned by our third-party verification partners.
• Payment processors: Transaction status confirmations, chargeback notifications, and fraud alerts from Malaysian payment rails including DuitNow, FPX, Maybank2u, CIMB, Touch 'n Go eWallet, Boost, and GrabPay.
• Responsible gambling services: Where a user has self-excluded via an external responsible gambling register, we may receive notification to enforce that exclusion on the Platform.

We use the personal data we collect for the following specific purposes:

Where data protection law requires a documented legal basis for processing personal data, Turbo6D relies on the following bases as applicable to each processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you — including account management, bet settlement, payment processing, and customer support.
• Legal obligation: Processing required to comply with our international licensing conditions, anti-money-laundering obligations, and applicable legal requirements — including KYC verification, transaction record-keeping, and sanctions screening.
• Legitimate interests: Processing carried out for our legitimate business interests where those interests are not overridden by your data protection rights — including fraud prevention, platform security, abuse detection, and anonymised analytics.
• Consent: Where we send you optional promotional communications (with your opt-in) or deploy non-essential cookies (with your acceptance), we rely on your consent, which you may withdraw at any time.

Turbo6D does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for each specific purpose:

• Payment processors and e-wallet providers: To facilitate deposits and withdrawals via platforms including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency payment gateways. These parties receive only the transaction and identification data required to process your payment.
• KYC and identity verification partners: To perform age and identity checks on submitted documents. These partners operate under strict data processing agreements and may not use your data for any purpose beyond verification.
• Fraud prevention and security services: To conduct sanctions screening, IP reputation checks, and device fraud analysis. Data shared is limited to technical identifiers and is not linked to your full identity record on these platforms.
• IT infrastructure and hosting providers: Cloud hosting, data storage, and platform maintenance services. All providers are contractually bound to process data only under our documented instructions.
• Legal and regulatory authorities: Where we are required by law, court order, or binding regulatory requirement to disclose personal data — including to our licensing jurisdiction's regulatory body, financial intelligence units, or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of the Platform business, your data may be transferred to the successor entity, subject to the same data protection obligations set out in this Policy.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following retention principles apply:

• Active account data: Retained for the duration of your account with Turbo6D, plus an additional period following account closure as required by anti-money-laundering and record-keeping obligations (typically five years from closure).
• KYC documentation: Retained for a minimum of five years from the date of submission or account closure (whichever is later), in compliance with licensing and AML requirements.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• Customer support communications: Retained for a period of three years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or compliance matter.
• Technical and usage logs: Retained for 12 months in active form, then archived in anonymised or aggregated form for platform analytics purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to backup systems or archival requirements, data will be isolated and protected from further active processing until deletion is completed.

As an internationally operated platform, Turbo6D may store and process your personal data in jurisdictions outside of Malaysia. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

Such safeguards may include contractual clauses with data recipients that require equivalent data protection standards, and selection of service providers that operate under recognised data protection frameworks.

Malaysian users should note that Malaysia has domestic data protection legislation in the form of the Personal Data Protection Act 2010 (PDPA). Turbo6D acknowledges this regulatory landscape and applies data handling standards consistent with its international licensing requirements. For any concerns about cross-border data transfers in the context of Malaysian law, we encourage you to contact us directly.

Turbo6D uses cookies and similar session-based technologies to operate the Platform securely and efficiently. The following categories of cookies are used:

Turbo6D does not use cookies for cross-site behavioural advertising or to track your activity on other websites. We do not integrate third-party advertising networks that place tracking cookies on our Platform.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair Platform functionality including the ability to log in and place bets.

Turbo6D implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include, but are not limited to:

• Encryption in transit: All data exchanged between your device and Turbo6D is encrypted using TLS/SSL (256-bit). Look for the padlock icon in your browser address bar when using the Platform.
• Encryption at rest: Sensitive personal data and financial records are encrypted at rest in our data storage systems.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. All internal access to production data systems is logged and audited.
• Network security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability scanning.
• Data minimisation: Systems are designed to collect and retain the minimum personal data necessary. Full payment card numbers are never stored on Turbo6D systems.
• Incident response: We maintain documented procedures for responding to data security incidents, including notifying affected users and relevant authorities where required.

Subject to applicable data protection law and our legal obligations, you have the following rights in relation to your personal data held by Turbo6D. To exercise any of these rights, please contact us using the details in Section 15.

We will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a request.

Turbo6D is strictly an adult platform. Our Services are available only to individuals who are at least 21 years of age. We do not knowingly collect, store, or process personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds associated with an underage account will be handled in accordance with our Terms & Conditions and applicable law.

Where a parent or guardian believes that a minor has registered on the Platform, they should contact our support team immediately via live chat or email.

Turbo6D acknowledges that many of its users are based in Malaysia, where personal data is regulated under the Personal Data Protection Act 2010 (PDPA). The PDPA establishes principles for the collection, processing, and storage of personal data by data processors operating within Malaysia.

As an internationally licensed platform operating from an offshore jurisdiction, Turbo6D's primary data protection obligations arise under the data protection framework of its licensing jurisdiction. However, we acknowledge the PDPA's existence and apply data handling standards that reflect its core principles:

• General Principle: Personal data is processed only for purposes that have been disclosed to the user at or prior to collection.
• Notice & Choice Principle: Users are informed of data collection purposes (this Policy) and may make choices regarding optional data uses.
• Disclosure Principle: Personal data is not disclosed to third parties except as described in Section 6 of this Policy.
• Security Principle: Reasonable steps are taken to protect personal data from loss, misuse, and unauthorised access as described in Section 10.
• Retention Principle: Personal data is retained only as long as necessary for the stated purposes or as required by law (Section 7).
• Data Integrity Principle: Steps are taken to ensure that personal data is accurate, complete, and current for the purposes for which it is used.
• Access Principle: Users may access and correct their personal data on request (Section 11).

Malaysian users with concerns about how their data is handled are encouraged to contact us directly in the first instance (Section 15). Malaysian users who wish to understand their rights under the PDPA may also seek independent legal advice.

Turbo6D reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new disclosure to a third party — we will endeavour to provide advance notice to registered users via email or an in-platform notification prior to the changes taking effect.

The effective date displayed at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically.

If you have any objections to a material change in this Policy, you may request account closure in accordance with our Terms & Conditions. We will return any confirmed account balance following standard withdrawal processing.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Turbo6D Data Support team through the following channels:

• Email: [email protected] — Please include "Privacy Request" in your subject line.
• Live Chat: Available 24 hours a day, 7 days a week via the Turbo6D Platform. Average response time: 3-5 minutes via live chat.
• Languages: Data requests are handled in English, Bahasa Melayu, and Mandarin Chinese.

We will acknowledge receipt of your request within 3 business days and endeavour to resolve all data-related queries within 30 calendar days. Where identity verification is required before we can action a request, we will notify you promptly.